Customer Journey Mapping

Map every touchpoint from awareness to purchase

Customer Journey Mapping visualizes every touchpoint a customer has with your business — from first discovering you to becoming a loyal advocate. The AI identifies drop-off points and suggests fixes.

View the journey map

Go to Tools → Journey. The map is built automatically from your attribution data, lead history, and conversion tracking.

Customer Journey Map

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Awareness

LinkedIn, Google, Word of mouth

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Interest

Website, Blog, Reviews

42% drop

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Evaluation

Competitor compare, Demos

31% drop

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Purchase

Pricing page, Proposal

18% drop

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Advocacy

Reviews, Referrals, NPS

Fix high drop-off stages

The AI identifies stages with the highest drop-off and suggests specific improvements to recover those lost customers.

Journey — AI Recommendations

Interest stage (42% drop)

Add a chatbot to your homepage. 68% of visitors leave without taking action. A chatbot that asks "What are you looking for?" reduces this by 30%.

Evaluation stage (31% drop)

Add a comparison page vs top 2 competitors. Visitors who find your comparison page convert 2.8× better than those who don't.

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Customer Persona Generator

Email Campaigns & Drip Sequences