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Growth3 min read
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NPS & Customer Feedback

Measure and improve customer satisfaction

Run NPS surveys to measure customer satisfaction. CooVex identifies your promoters and detractors and suggests specific retention actions.

1

Send an NPS survey

Go to NPS. Click Send Survey. Choose your audience (all customers, new customers, or customers inactive for 30+ days). AI writes the survey email.

NPS — Results
NPS Score
+42
Promoters
62%
Detractors
20%
Recent Responses
9

Love how easy the competitor tracking is!

2

Setup was confusing. Support took 3 days to reply.

10

The daily briefing changed how I manage my business.

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For detractors (scores 0–6), the AI drafts a personal outreach email. Reach out within 48 hours — 40% of detractors who receive a personal response become neutral or promoter within 30 days.

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